How can I adjust the volume of M10B earbuds?

1. Power up the earbuds.Press the power button on the right earbud twice to turn the volume up, and 2. Press the power button on the left earbud twice to turn the volume down.

Does M10B support active noise cancellation?

No.

How can I clean the earbuds?

1. Clean the contact pins using a clean cloth or cotton swab dipped in alcohol-based disinfectants. For precise cleaning, put the cloth on the end of a toothpick.

2. Pull off the eartips and clean the metal mesh with a dry cotton swab. Remove any debris from the metal mesh with a clean, dry, soft-bristled brush.

3. Do not use sharp objects or abrasive materials to clean M10B.

4. Do not let water get inside M10B and if you used a watered swab to clean the mesh, let them air dry after cleaning.

How can I switch between normal mode and bass boost mode?

Press the power button on either right or left earbud for five times.

How long does it take to fully charge the earbuds?

Around 1 hour.

How long does it take to fully charge the charging case?

Around 1.5 hours.

How many times can the charging case recharge the earbuds?

It can give 5 full recharges to the earbuds if the case itself is fully recharged.

What should I do if the earbuds don’t recharge in the charging case?

1. Confirm the charging case has power left (there are four lights indicates the battery level of the case).

2. Ensure all charging contact pins on the earbuds and the charging case are completely clean and dry of sweat and water. Then put earbuds correctly into the case.

3. Connect the case with the included Type-C cable and plug it into a Type power source.

Why the earbuds don't turn on when I take them out of the charging case?

1. Long press the touch control button of the M10B for 3 seconds to see if you can power them on manually.

2. If not, recharge both the charging case and the earbuds and try again.

3. If still doesn’t work after recharging, see "How to reset the M10B earbuds?".

What should I do if the earbuds still playing when I put them back into the charging case?

The earbuds would not power off automatically when the case is at low battery or out of power. Please recharge the case. And you can long press for four seconds to power on and long press for four seconds to power off the earbuds.

What should I do if there is no sound while connecting to a computer?

1. Delete the pairing record and reconnect M10B again.

2. You may need to select the M10B as the default playback and output device. This can be found in your computer's audio settings.

3. Update your computer's Bluetooth driver or buy a Bluetooth adapter that is compatible with your computer.

What should I do if only one earbud has sound?

1. Put the earbuds into the charging case, pick them up and reconnect.

2. If that doesn't work, see "How to reset the M10B earbuds?".

What should I do if the sound is inconsistent on right and left earbud?

1. Please clean the eartips and the mesh filter on the earbuds gently with a dry cotton swab or cloth.

2. Reset the earbuds. See "How to reset the M10B earbuds?"

Can M10 be paired with multiple devices at the same time?

No, New M10 doesn’t support multipoint connection. If you want to connect M10B to a second device, please disconnect M10B from the first device.

How to reset the M10B earbuds?

1. Return the M10B earbuds to the charging case.

2. When you see the white indicator light on, long press both earbuds for 10 seconds until you see the blue light blinks.

3. Pick up the earbuds and reconnect it to your device.

What should I do if the earbuds don't pair with my device?

1. Delete the pairing record on your device, turn off the Bluetooth and turn it on again to pair it with your earbuds again.

2. If the earbuds are not pairing, please try to reset your earbuds. See "How to reset the M10B earbuds?"

What should I do if M10B disconnects?

1. Delete the pairing record on your device, turn off the Bluetooth and turn it on again to pair it with your earbuds again.

2. Reset the earbuds. See "How to reset the M10B earbuds?"

What should I do if only one earbud works?

1. Delete the pairing record on your device, turn off the Bluetooth and turn it on again to pair it with your earbuds again.

2. Long press the one that doesn’t work and see if you can manually power it on or off. If not, recharge it and check again.

3. If yes, please see "How to reset the M10B earbuds?"

What should I do if the earbuds do not reconnect to the last paired device automatically?

Please try the below tips and see if they help:

1. Forget the pairing record on your device and reconnect again.

2. Reset the earbuds. See "How to reset the M10B earbuds?"