30-Day Returns for Any Reason
New, Pre-Owned and Open Box products purchased directly from Tranya.com may be returned for any reason within 30 days of receipt. Contact service@tranya.com with your order number within this period to request a return. Please contact us before sending your purchase back.
Return the item in the condition in which you received it, including the accessories and packaging supplied with your order. For Pre-Owned and Open Box products, this means the condition and contents supplied at purchase.
For purchases from other retailers, contact the retailer directly for returns and refunds. Warranty claims are separate from the 30-day return period; see our Warranty Policy.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please provide your order number. For a quality-related claim, we may request photos or a video to help assess the issue. A video is not required for a non-quality return.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, with posting time depending on your bank or payment provider.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@tranya.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@tranya.com.
Gifts
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
For returns that are not due to a quality issue, the buyer is responsible for return shipping costs. Original delivery charges are non-refundable for non-quality returns. For quality-related returns, delivery and return shipping costs are reimbursed under our existing quality-issue policy. Contact us before shipping a quality-related return so we can provide instructions.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.