Tranya M20® APP Support Game Mode Bluetooth 5.3, 4-Micphones

How to download SonicMax APP?

Please search “SonicMax” APP on Google Store or Apple Store.

How can I switch ANC ON/OFF?

You can turn on or turn off in APP. And you can download “SonicMax” APP on Google Store or Apple Store.

How to reset the M20 earbuds?

1. Delete the pairing record on your device, turn off the Bluetooth.

2. Put both earbuds back to the charging case.

3. Press and hold BOTH earbuds up to 6-8s until the lights blink;

4. Reconnect the earbuds,then they will sync together and enter the pairing mode automatically.

How to turn on game mode?

Please turn on game mode on “SonicMax” APP.

Why my earbuds don't power on/off automatically?

The earbuds would not power off automatically when the case is at low battery or out of power. Please recharge the case. And you can long press for four seconds to power on and long press for four seconds to power off the earbuds.

Can M20 be paired with multiple devices at the same time?

1. Turn on the Bluetooth of device 1, then find "M20 " on device 1 and connect to it.

2. If you want to pair with two devices simultaneously, please turn off the Bluetooth of device 1 first, then turn on the Bluetooth of device 2; find "M20" on device 2 and connect to it.

3. Finally, turn on the Bluetooth of device 1 and device 2, the Nova will stay connecting to your both devices.

What should I do if the earbuds don't pair with my device?

1. Delete the pairing record on your device, turn off the Bluetooth and turn it on again to pair it with your earbuds again.

2. If the earbuds are not pairing, please try to reset your earbuds. See "How to reset the M20 earbuds?"

Why my earbuds don't power on/off automatically?

The earbuds would not power off automatically when the case is at low battery or out of power. Please recharge the case. And you can long press for four seconds to power on and long press for four seconds to power off the earbuds.

My earbuds don't charge, what can I do?

Please try to follow the below steps:

1. Clean the charging slot on charging case.

2. Clean the charging connector on earbuds.

Why the earbuds don't turn on when I take them out of the charging case?

1. Please long press the earbuds and hold for 4 seconds to see if you can power them on manually.

2. If not, recharge both the charging case and the earbuds and try again.

3. If still doesn’t work after recharging, see "How to reset the M20 earbuds?".

What should I do if there is no sound while connecting to a computer?

1. Delete the pairing record and reconnect M20 again.

2. You may need to select the M20 as the default playback and output device. This can be found in your computer's audio settings.

3. Update your computer's Bluetooth driver or buy a Bluetooth adapter that is compatible with your computer.