What should I do when my watch can't be connected to
the phone normally?
Please follow the instructions:
(1) Install the “Once Fit” App in Google Play or App store and allow all authorizations required by Once Fit.
(2) Make sure both of your watch and mobile phone Bluetooth are turned on. And it would be better that the distance between the mobile phone and the watch is less than 1m.
(3) If the watch is notconnected to the mobile phone through the Once Fit App, but directly through the Bluetooth search, please delete the watch "ES11" from the Bluetooth list of your mobile phone.
(4) If you want to connect to another new phone, please unbind the watch on the original phone through the Once Fit App first. (If the original phone is an iOS system, you also need to delete the watch ES11 from the Bluetooth list of the phone).
Why can't the watch receive SMS / App information notification?
Please follow the instructions:
(1) Make sure that you have authorized the SMS/App notification for the Once Fit App.
(2) Ensure that the watch is connected to the mobile phone through the Once Fit App.
(3) Make sure "Do not disturb" mode on the watch is turned off.
(4) Ensure that the SMS reminder and App reminder of the Once Fit App are turn on.
(5) Make sure that your Once Fit App is always running in the background.
Note: Some Android phones automatically close Apps running in the background every 10-15 minutes. If Once Fit App is stopped by the system, the watch will not receive any information notification.
You can keep the Once Fit App running in the background through “Setting” in your phone.
If you don't know how to set it, you can search "your mobile phone brand + how to keep the App running in the background?" on Google.
Why is the time and weather on the watch incorrect?
The time and weather of the watch are synchronized with your smart phone.
(1) Please make sure that your watch has been connected to your phone through the Once Fit App, and keep the Once Fit running.
(2) At the same time, the "Location" of your mobile phone is
turned on.
Is the sleep data accurate?
Sleep data is accurate. Sleep data is mainly based on heart rate and wrist movement range. When you are asleep, the heart rate will decrease significantly. When you are lying in bed and playing with your phone for a long time, and your heart rate and wrist movements are similar to the state of sleep, the watch may determine that you are asleep. However, the third-generation algorithm of our watch has fixed this problem.
Note: Falling asleep between 6 a.m. and 6 p.m. is not recorded.
How can I make my heart rate more accurate?
(1) Wearing the watch with moderate tightness, and the sensor behind the watch should be close to the skin.
(2) Switch to the corresponding sports mode when exercising.
Is the watch waterproof?
It supports IP68 waterproof and dust-proof level. Usually, you can wash your hands with the smart watch.
Note: But be sure not to enter the steam room with your watch. Such as sauna, hot spring, hot bath, etc.
How to sync this watch with your phone? (For Android 4. 4 or iOS 8. 0 and above, Bluetooth 4. 0 and above smartphones only, not for pc or tablet.)
1：Download the “Once Fit” App by scanning QR code of the manual, or search Once Fit from APP store;
2: Open “Once Fit” App, fill in User Profile info and bind Tyanya ES11 watch.(Please make sure Bluetooth is opened in your phone, but do not pair the watch directly with Bluetooth in your phone setting.)
3: If you connect the watch with the other phones before, please ignore them in Bluetooth setting before you pair with your new phone.
4: If you still cannot pair "Tranya ES11" with your phone in “Once Fit” App, please reference instruction manual before operation.
