Warranty Policy
Tranya provides a straightforward warranty that is processed in the most hassle-free way possible. This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
Warranty period
12 months
Note: used products are not covered by the warranty.
30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days after delivery, although, the right to return the product must be 30 days after receiving the product. Once the returned item arrives back in Tranya’ factory for inspection, the refund process will begin.
30-Day Money-Back Guarantee |
Return has to include all accessories? |
Yes |
| Return requires original packaging? |
Yes |
|
| When do we execute the refund or replacement? | Upon receipt of the return package (if the customer returns the product to our factory) | |
| Refund for delivery costs | Quality issue only | |
| Refund for return shipping costs | Quality issue only | |
| Refund for lost/damaged item returns | Take responsibility for the returns with a prepaid shipping label only | |
| Return from overseas - customer taken it there | Not accepted | |
| Return from overseas - we shipped it there | Accepted, but only for refund |
Warranty Claims for Quality-Related Issues
Warranty Claims |
When does the warranty start? | The date the item was purchased |
| Troubleshooting results? | Yes | |
| Return needed? | Warranty can be processed without returns in certain cases, at the discretion of Tranya | |
| Should I keep all the accessories in case of a return? | Including, but not limited to | |
| Will I receive refunds for delivery costs? | Yes | |
| Will I receive refunds for return shipping costs? | Yes | |
| Does a return require the original packaging? | No | |
| Does the warranty apply overseas? - customer brought it there | Limited warranty is restricted to the country of purchase | |
| Does the warranty overseas? - we shipped it there | Limited warranty is restricted to the country of purchase | |
| Is there warranty for free products? | No | |
| Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things? | No | |
| Who covers the return of non-defective products / private things to customers (e.g. accidental returns)? | The customer |
Notice:
Warranties on all replacements follow the same warranty time frame of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, Tranya will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of Tranya and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product. You must provide us with order number whatever the warranty issue is, or we have right not to offer help.
What does the warranty not cover?
This warranty does not cover:
• Improper use or installation
• Cosmetic damage
• Damage due to acts of nature. For example: lightning strikes, tornadoes and similar
• Accidents or External Force
• Lost
• Misuse
• Negligence
• Commercial use
• Modifications to any part of the product, including the antenna
• Connection to an incorrect voltage supply
• Attempted repair by anyone other than an authorized facility
Tranya will service and not replace:
• Products sold ‘as is’ or with all faults declared
• Consumables, such as fuses or batteries
• Products where the factory applied serial number has been altered or removed
Repair replacement as provided under this warranty is your exclusive remedy. Tranya shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to: lost data, loss of use of your product, lost business or lost profits. Tranya products makes no other express warranties with respect to the product, all express and implied warranties for the product include but not limited to: any implied warranties of and conditions of merchantability and fitness for a particular purpose, are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.
Contact Tranya
For customer service please contact: service@tranya.com.