Frequently Asked Questions

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To request a cancellation or change, email service@tranya.com with your order number as soon as possible. We will try to help before the order is prepared for shipment; a request is not a confirmation that the order has been changed.

Once an order is prepared for shipment or has shipped, it cannot be cancelled or changed. Follow our Shipping Policy.

If the parcel has shipped, contact us for return instructions under our 30-day Returns & Refund Policy. Refusing delivery does not itself complete a return or guarantee a refund.

Apple products are available for purchase and delivery within the United States only. Select an eligible United States delivery address to purchase these items.

Checkout can be affected by product availability, delivery eligibility, payment authorization or order verification. Please use the availability and delivery options shown on the current product page and at checkout.

  1. Review the checkout error message and confirm the item is available.
  2. Check that the billing details match your payment method and that the payment is authorized by your provider.
  3. If the issue continues, contact service@tranya.com with the product name and error message. Do not send passwords or full payment-card details.

An unsuccessful payment or a review flag does not automatically mean an order has been cancelled or refunded. Check your order and payment notifications for its actual status.

Tracking information may not appear immediately after dispatch. As stated in our Shipping Policy, orders are normally dispatched within 2–5 business days after payment processing, and carriers usually take 2–3 business days to update tracking online.

These are estimates, not guarantees. Carrier updates may take longer during peak periods or international transit and may be more frequent after the parcel reaches the destination country.

If you need help with an update, email service@tranya.com with your order number.

Orders are normally dispatched within 2–5 business days after payment processing, as described in our Shipping Policy. You will receive a shipping confirmation email with tracking details once your order has shipped, not after delivery.

Carriers usually take 2–3 business days to update tracking online. International shipments may have longer gaps between scans. For destinations such as Brazil and Chile, updates may be limited until the parcel reaches the destination country; arrival and tracking times are estimates, not guarantees.

If your shipping email is missing, check your spam folder or contact service@tranya.com with your order number.

Use the tracking number and link in the shipping confirmation email sent once your order has shipped. Orders are normally dispatched within 2–5 business days after payment processing. Carriers usually take 2–3 business days to update tracking online; these are estimates and delays can occur.

You can also enter your tracking number at 17TRACK or YunTrack. If no tracking information appears within 7 days after shipment, contact service@tranya.com with your order number.

For delivery estimates and full terms, see our Shipping Policy.

We have our own warehouses in different countries. Delivery estimates depend on the item and destination, including whether we ship from a warehouse based at your location or from China.

Please refer to the destination-specific delivery estimates in our Shipping Policy and the tracking details in your shipping confirmation. Estimates are not guaranteed delivery dates and may be affected by payment verification, holidays, customs or carrier delays.

For help with your order, contact service@tranya.com.

International tracking can have gaps between carrier scans, including while a parcel is in transit to Brazil or Chile. Updates may be limited until the parcel reaches the destination country; there is no fixed ten-day point at which tracking is guaranteed to appear.

Use the tracking link in your shipping email. For estimated delivery times, see our Shipping Policy. If tracking remains unavailable, contact service@tranya.com with your order number.

  1. Use the tracking number and carrier link in your shipping confirmation email. For shipments from China to Brazil, you can also check the number on 17TRACK.
  2. If tracking shows a handover to Correios and supplies a local tracking number, use that number on the official Correios website. Not every shipment uses the same carrier or tracking-number format.
  3. For local delivery assistance, use the current contact options on the Correios customer-service page.

For help with a Tranya.com order, email service@tranya.com. Shipping terms remain available in our Shipping Policy.

Use the voucher shown in your current Sweatcoin offer. Discounts, eligible products, redemption cost and expiry dates depend on that offer; older codes and fixed percentages on archived pages may no longer apply.

  1. Read the current offer terms and choose eligible products at Tranya.com.
  2. Add the products to your cart and go to checkout.
  3. Enter your voucher code and click "Apply". Review the applied discount and order total before payment.

If the code is not accepted, check its expiry and eligibility rules, or contact service@tranya.com. A voucher does not by itself mean the product is free.

A Sweatcoin voucher does not automatically make a product free. It provides the offer described in the current Sweatcoin listing, subject to its eligibility and expiry terms.

Enter your voucher at checkout and click "Apply". Review the discount and the final amount due before completing payment. Any remaining product price and applicable charges are paid using the payment methods shown at checkout.

For help with an offer or code, contact service@tranya.com.

Use o cupom indicado na oferta atual do Sweatcoin. O desconto, os produtos elegíveis, o custo de resgate e a validade dependem dessa oferta. Códigos antigos e percentuais divulgados em páginas antigas podem não ser válidos.

  1. Leia as condições da oferta e escolha produtos elegíveis em Tranya.com.
  2. Adicione os produtos ao carrinho e prossiga para o checkout.
  3. Insira o cupom e clique em "Apply". Confira o desconto aplicado e o valor total antes de pagar.

Um cupom não significa automaticamente que o produto é gratuito. Se o código não funcionar, confira a validade e as condições ou entre em contato com service@tranya.com.

Um cupom Sweatcoin não torna automaticamente o produto gratuito. Ele oferece o benefício descrito na oferta atual do Sweatcoin, sujeito às condições e à validade indicadas.

Insira seu cupom no checkout e clique em "Apply". Confira o desconto aplicado e o valor final antes de concluir o pagamento. O valor restante do produto e eventuais cobranças aplicáveis são pagos pelos meios de pagamento disponíveis no checkout.

Para ajuda, entre em contato com service@tranya.com.

Download the manual for your exact Tranya model from our official User Manuals page. Video tutorials are available on the official Tranya YouTube channel.

Check the model name before following a reset or charging procedure, since controls differ between products. For other brands purchased from Tranya.com, use the original brand’s official support resources.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

Customer support

Use our Contact Us form or leave a message in the live chatbox. We reply within 24–48 hours.

Visit our Support Center for more information.

Business inquiries

For marketing, wholesale and distribution, product review requests or affiliate inquiries, email market@tranya.com.

For new Tranya products, the limited warranty requires your order details and applies within the applicable warranty period. Damage caused by misuse and other exclusions are described in our Warranty Policy.

For Pre-Owned, Open Box and Refurbished products, warranty service is through the original brand's official channels. Eligibility, exclusions, transferability and actual remaining coverage are determined by the original brand's terms; a new warranty period is not promised by this store.

Warranty coverage is separate from our 30-day return policy. New, Pre-Owned, Open Box and Refurbished purchases from Tranya.com may be returned for any reason within 30 days of receipt. Buyers pay return shipping for non-quality-related returns. See our Returns & Refund Policy.

New, Pre-Owned, Open Box and Refurbished products purchased directly from Tranya.com may be returned for any reason within 30 days of receipt, including change-of-mind returns.

Contact service@tranya.com with your order number within this period and before sending the item back. Return the item in the condition received, with the accessories and packaging supplied with your order.

Buyers pay return shipping for non-quality-related returns. Original delivery charges are non-refundable for non-quality returns. For quality-related returns, delivery and return shipping costs are reimbursed under our quality-issue policy; contact us first for instructions.

If your item arrives defective, contact us with details of the problem. Photos or a video may be requested for a quality-related claim; a video is not required for a non-quality return. After your return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method, with posting time depending on your payment provider.

See our Returns & Refund Policy. Warranty claims are separate from the 30-day return period.

If you purchased a new Tranya product from an authorized reseller, contact that seller directly with your order details for warranty assistance. We do not hold the reseller's order records, but you can still contact us for technical support at service@tranya.com.

For Pre-Owned, Open Box and Refurbished products bought from Tranya.com, warranty service is through the original brand's official channels and depends on eligibility, transferability and actual remaining coverage. Returns for Tranya.com purchases follow our 30-day Returns & Refund Policy. For purchases from another retailer, contact that retailer for returns and refunds.

New Tranya products: The standard limited warranty lasts 12 months from the purchase date, subject to our Warranty Policy.

Pre-Owned, Open Box and Refurbished products: Warranty service is through the original brand's official channels, subject to eligibility, transferability and actual remaining coverage. This store does not promise a new warranty period.

30-day returns: New, Pre-Owned, Open Box and Refurbished products purchased directly from Tranya.com may be returned for any reason within 30 days of receipt. Buyers pay return shipping for non-quality-related returns. Quality-related return shipping is handled under our Returns & Refund Policy.

Contact service@tranya.com with your order number and details of the issue. Photos or a video may be requested for a quality-related claim; a video is not required for a non-quality return. Contact us before sending a return.

1. Delete the pairing record on your device, turn off the Bluetooth and turn it on again to pair it with your earbuds again.

2. Pick up both earbuds and turn them off;

3. Press and hold BOTH earbuds up to 6-8s until the red lights blink;

4. Reconnect the earbuds,then they will sync together and enter the pairing mode automatically.

5. Tutorial Youtube link: https://www.youtube.com/watch?v=mbm3yNy0Q0c

  1. Charge both earbuds, keep your phone nearby and test another audio source to check whether the problem is limited to one app or connection.
  2. For microphone issues, check the app’s microphone permission and selected audio input, and test a call or recording.
  3. Disconnect and reconnect the earbuds. If a factory reset is needed, use the instructions for your exact model on our official User Manuals page. Reset gestures and indicator colors differ by model; do not use instructions for another model.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

If your Tranya T10B or T10 Pro earbuds can't sync with each other, please follow these steps.(TWS)Step 1: Pick up both earbauds from the charging case, then turn them off through long pressing the button for 4 secondsStep 2: Make sure the earbuds are turned off, then press and hold the buttons for 6-8 seconds until the red LEDs start flashingStep 3：The earbuds will sync together and enter the pairing mode automatically

The earbuds will automatically connect to the last-paired device for convenient using. If the earbuds can't connect to your phone, pls try the following steps:

  1. Make sure whether you have removed our earbuds from the bluetooth list of last-paired device or turn off its bluetooth function.
  2. then you can find our earbuds on the bluetooth list of your new device and connect it.

If you still can't connect our earbuds to your device, pls contact the customer service for help.

  1. Check that the charging case has power. Indicator designs vary by model; consult the official User Manuals page for yours.
  2. Disconnect the case from power and make sure the charging contacts are clean and dry. Use a soft, dry cloth and seat both earbuds correctly.
  3. Reconnect the case with a compatible charging cable and power source specified for your model. Check the cable and connection if charging does not begin.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

  1. Charge the case and check that the earbuds are seated correctly on the charging contacts.
  2. Disconnect the case from power before cleaning. Gently wipe the charging contacts with a soft, dry, lint-free cloth. Keep liquid out of openings and let the earbuds and case dry fully before charging.
  3. If the earbuds charge but do not connect, reconnect them using the instructions for your exact model on our official User Manuals page.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

The earbuds would not power off automatically when the case is at low battery or out of power. Please recharge the case. And you can long press for four seconds to power on and long press for four seconds to power off the earbuds.

  1. Check the left/right audio balance on your phone and make sure both earbuds fit securely.
  2. Turn off the earbuds and gently remove surface debris with a soft, dry brush or lint-free cloth. Do not insert a pin or other sharp object into the mesh, and do not remove the mesh or open the earbuds.
  3. Reconnect the earbuds and test another audio source at a comfortable volume. If a reset is needed, follow the instructions for your exact model on our official User Manuals page.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

Bluetooth interruptions can result from distance, obstacles, or interference from other wireless devices. A railway or airport location alone does not identify the cause.

  1. Keep the phone close to the earbuds and reduce obstacles between them.
  2. Move away from crowded wireless areas when practical and test again.
  3. Reconnect the earbuds and try another audio source or device to narrow down the problem.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

These instructions apply to TranyaGo using GloryFit. Other watch models may use a different app; check the official User Manuals page for your model.

  1. Install GloryFit from your phone’s official app store and keep the charged watch close to the phone with Bluetooth enabled.
  2. Bind TranyaGo through GloryFit rather than starting only from the phone’s Bluetooth settings. If it was paired directly, remove that pairing record and follow the in-app setup.
  3. If moving to another phone, unbind the watch from the previous app first and remove the old phone’s Bluetooth pairing where applicable.
  4. Review permission prompts and enable the permissions needed for the features you choose. Permission requirements vary with the phone and app version.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

For TranyaGo, first confirm that the watch is connected in GloryFit.

  1. Enable notifications for the apps you want to mirror in GloryFit and in your phone’s notification settings.
  2. Check that Do Not Disturb or Focus settings on the phone and watch are not suppressing those notifications.
  3. Allow GloryFit the background access needed for syncing. Battery-saving restrictions can interrupt it; menu names vary by phone and operating-system version.
  4. Reconnect or restart the watch and phone if needed.

There is no universal 10–15 minute background shutdown interval. Consult your phone’s official support instructions for its app and battery settings.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

For TranyaGo, connect the watch to GloryFit and sync it again. Confirm that your phone has the correct date, time and time zone.

Weather updates also depend on the app’s internet connection and configured location. Review the weather/location settings and grant location access only as needed for the weather feature. Location access is not the same as setting the watch’s clock.

Settings can differ by app version; use the official User Manuals page for your model.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

Sleep tracking provides an estimate, not a guaranteed exact record. Fit, movement and periods of quiet wakefulness can affect the result, so the watch may sometimes classify awake time as sleep or miss part of a sleep period.

Wear the watch comfortably and consistently, then sync it with GloryFit. Use sleep information to view general trends; it is not a medical diagnosis. If records repeatedly appear incorrect, contact support with your model, app version and a description of the discrepancy.

  1. Wear the watch comfortably with the rear sensor in contact with clean, dry skin; avoid an overly tight or loose fit.
  2. Keep the sensor clean and follow the official User Manuals page for placement and measurement.
  3. Select the appropriate supported exercise mode when exercising.

Optical heart-rate readings are estimates and can be affected by movement and fit. These steps do not guarantee accuracy; the watch’s wellness readings should not be used as a medical diagnosis.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

For TranyaGo using GloryFit, open the app’s weather or unit settings and look for the temperature-unit option to choose °C or °F. Sync the watch after changing the setting.

The original GloryFit layout placed this option inside the weather screen opened from Home. Menu names and locations may differ by app version. If the option is not visible, consult the app’s help and the official User Manuals page.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

For TranyaGo using GloryFit, open the watch/device settings and look for the time-format option. Choose 12-hour or 24-hour display, then sync the watch.

The original layout used Device → Universal settings → Time system. Menu names and locations may differ by app version. Consult the official User Manuals page if your screen differs.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

  1. Use the charging cable intended for your watch model and a compatible power source specified in the official User Manuals page. Check the cable and connection.
  2. Disconnect power before cleaning. Gently wipe the watch’s charging contacts and cable contacts with a soft, dry cloth; keep them dry before reconnecting.
  3. Align the connector correctly without forcing it, and check for the charging indicator.

A factory reset is not the first step for a watch that cannot charge and may erase settings. If charging still fails, contact support before resetting or attempting repairs.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

  1. Charge both earbuds, keep your phone nearby and test another audio source to check whether the problem is limited to one app or connection.
  2. For microphone issues, check the app’s microphone permission and selected audio input, and test a call or recording.
  3. Disconnect and reconnect the earbuds. If a factory reset is needed, use the instructions for your exact model on our official User Manuals page. Reset gestures and indicator colors differ by model; do not use instructions for another model.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

  1. Charge both earbuds and check that each sits correctly in the case.
  2. Disconnect them from other nearby devices, then try connecting the pair again.
  3. If the earbuds still work separately, follow the pairing/reset instructions for your exact model on our official User Manuals page. Use the specified gesture and indicator sequence for that model.
  4. After resetting, remove the old pairing record from your phone and pair the earbuds again as directed by the manual.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

The earbuds will automatically connect to the last-paired device for convenient using. If the earbuds can't connect to your phone, pls try the following steps:

  1. Make sure whether you have removed our earbuds from the bluetooth list of last-paired device or turn off its bluetooth function.
  2. then you can find our earbuds on the bluetooth list of your new device and connect it.

If you still can't connect our earbuds to your device, pls contact the customer service for help.

  1. Check that the charging case has power. Indicator designs vary by model; consult the official User Manuals page for yours.
  2. Disconnect the case from power and make sure the charging contacts are clean and dry. Use a soft, dry cloth and seat both earbuds correctly.
  3. Reconnect the case with a compatible charging cable and power source specified for your model. Check the cable and connection if charging does not begin.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

  1. Charge the case and check that the earbuds are seated correctly on the charging contacts.
  2. Disconnect the case from power before cleaning. Gently wipe the charging contacts with a soft, dry, lint-free cloth. Keep liquid out of openings and let the earbuds and case dry fully before charging.
  3. If the earbuds charge but do not connect, reconnect them using the instructions for your exact model on our official User Manuals page.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

A low charging-case battery or poor contact between the earbuds and case can affect automatic power on/off. Recharge the case, check that the contacts are clean and dry, and seat the earbuds correctly.

Manual power controls vary by model. Follow the instructions for your exact model on our official User Manuals page rather than using a gesture from another model.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

  1. Check the left/right audio balance on your phone and make sure both earbuds fit securely.
  2. Turn off the earbuds and gently remove surface debris with a soft, dry brush or lint-free cloth. Do not insert a pin or other sharp object into the mesh, and do not remove the mesh or open the earbuds.
  3. Reconnect the earbuds and test another audio source at a comfortable volume. If a reset is needed, follow the instructions for your exact model on our official User Manuals page.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

Use the reset instructions for the model named in this question on our official User Manuals page. Reset gestures, timing and LED sequences differ between models and revisions.

Charge both earbuds first. Follow the matching manual’s reset sequence, remove the old Bluetooth pairing record and pair again as directed. If your indicators do not match the manual, stop and contact us with the model shown on your case or order.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

  1. Charge both earbuds, keep your phone nearby and test another audio source to check whether the problem is limited to one app or connection.
  2. For microphone issues, check the app’s microphone permission and selected audio input, and test a call or recording.
  3. Disconnect and reconnect the earbuds. If a factory reset is needed, use the instructions for your exact model on our official User Manuals page. Reset gestures and indicator colors differ by model; do not use instructions for another model.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

  1. Charge both earbuds and check that each sits correctly in the case.
  2. Disconnect them from other nearby devices, then try connecting the pair again.
  3. If the earbuds still work separately, follow the pairing/reset instructions for your exact model on our official User Manuals page. Use the specified gesture and indicator sequence for that model.
  4. After resetting, remove the old pairing record from your phone and pair the earbuds again as directed by the manual.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

The earbuds will automatically connect to the last-paired device for convenient using. If the earbuds can't connect to your phone, pls try the following steps:

  1. Make sure whether you have removed our earbuds from the bluetooth list of last-paired device or turn off its bluetooth function.
  2. then you can find our earbuds on the bluetooth list of your new device and connect it.

If you still can't connect our earbuds to your device, pls contact the customer service for help.

  1. Check that the charging case has power. Indicator designs vary by model; consult the official User Manuals page for yours.
  2. Disconnect the case from power and make sure the charging contacts are clean and dry. Use a soft, dry cloth and seat both earbuds correctly.
  3. Reconnect the case with a compatible charging cable and power source specified for your model. Check the cable and connection if charging does not begin.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

  1. Charge the case and check that the earbuds are seated correctly on the charging contacts.
  2. Disconnect the case from power before cleaning. Gently wipe the charging contacts with a soft, dry, lint-free cloth. Keep liquid out of openings and let the earbuds and case dry fully before charging.
  3. If the earbuds charge but do not connect, reconnect them using the instructions for your exact model on our official User Manuals page.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

A low charging-case battery or poor contact between the earbuds and case can affect automatic power on/off. Recharge the case, check that the contacts are clean and dry, and seat the earbuds correctly.

Manual power controls vary by model. Follow the instructions for your exact model on our official User Manuals page rather than using a gesture from another model.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

  1. Check the left/right audio balance on your phone and make sure both earbuds fit securely.
  2. Turn off the earbuds and gently remove surface debris with a soft, dry brush or lint-free cloth. Do not insert a pin or other sharp object into the mesh, and do not remove the mesh or open the earbuds.
  3. Reconnect the earbuds and test another audio source at a comfortable volume. If a reset is needed, follow the instructions for your exact model on our official User Manuals page.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

Bluetooth interruptions can result from distance, obstacles, or interference from other wireless devices. A railway or airport location alone does not identify the cause.

  1. Keep the phone close to the earbuds and reduce obstacles between them.
  2. Move away from crowded wireless areas when practical and test again.
  3. Reconnect the earbuds and try another audio source or device to narrow down the problem.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

Use the reset instructions for the model named in this question on our official User Manuals page. Reset gestures, timing and LED sequences differ between models and revisions.

Charge both earbuds first. Follow the matching manual’s reset sequence, remove the old Bluetooth pairing record and pair again as directed. If your indicators do not match the manual, stop and contact us with the model shown on your case or order.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

  1. Charge both earbuds, keep your phone nearby and test another audio source to check whether the problem is limited to one app or connection.
  2. For microphone issues, check the app’s microphone permission and selected audio input, and test a call or recording.
  3. Disconnect and reconnect the earbuds. If a factory reset is needed, use the instructions for your exact model on our official User Manuals page. Reset gestures and indicator colors differ by model; do not use instructions for another model.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

  1. Charge both earbuds and check that each sits correctly in the case.
  2. Disconnect them from other nearby devices, then try connecting the pair again.
  3. If the earbuds still work separately, follow the pairing/reset instructions for your exact model on our official User Manuals page. Use the specified gesture and indicator sequence for that model.
  4. After resetting, remove the old pairing record from your phone and pair the earbuds again as directed by the manual.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

The earbuds will automatically connect to the last-paired device for convenient using. If the earbuds can't connect to your phone, pls try the following steps:

  1. Make sure whether you have removed our earbuds from the bluetooth list of last-paired device or turn off its bluetooth function.
  2. then you can find our earbuds on the bluetooth list of your new device and connect it.

If you still can't connect our earbuds to your device, pls contact the customer service for help.

  1. Check that the charging case has power. Indicator designs vary by model; consult the official User Manuals page for yours.
  2. Disconnect the case from power and make sure the charging contacts are clean and dry. Use a soft, dry cloth and seat both earbuds correctly.
  3. Reconnect the case with a compatible charging cable and power source specified for your model. Check the cable and connection if charging does not begin.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

  1. Charge the case and check that the earbuds are seated correctly on the charging contacts.
  2. Disconnect the case from power before cleaning. Gently wipe the charging contacts with a soft, dry, lint-free cloth. Keep liquid out of openings and let the earbuds and case dry fully before charging.
  3. If the earbuds charge but do not connect, reconnect them using the instructions for your exact model on our official User Manuals page.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

A low charging-case battery or poor contact between the earbuds and case can affect automatic power on/off. Recharge the case, check that the contacts are clean and dry, and seat the earbuds correctly.

Manual power controls vary by model. Follow the instructions for your exact model on our official User Manuals page rather than using a gesture from another model.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

  1. Check the left/right audio balance on your phone and make sure both earbuds fit securely.
  2. Turn off the earbuds and gently remove surface debris with a soft, dry brush or lint-free cloth. Do not insert a pin or other sharp object into the mesh, and do not remove the mesh or open the earbuds.
  3. Reconnect the earbuds and test another audio source at a comfortable volume. If a reset is needed, follow the instructions for your exact model on our official User Manuals page.

If the issue continues, contact service@tranya.com with your model and a description of the problem.

Bluetooth interruptions can result from distance, obstacles, or interference from other wireless devices. A railway or airport location alone does not identify the cause.

  1. Keep the phone close to the earbuds and reduce obstacles between them.
  2. Move away from crowded wireless areas when practical and test again.
  3. Reconnect the earbuds and try another audio source or device to narrow down the problem.

If the issue continues, contact service@tranya.com with your model and a description of the problem.